Frequently Asked Question

Comfortable clothes including shorts or tank top depending upon what diagnosis we are seeing you for to allow the Physical Therapist to thoroughly evaluate the area of concern. Bring your ID, prescription for physical therapy if needed, any pertinent medical information (i.e. operative report, xray report, MRI report, etc.)

Yes, we always welcome new patients and try to accommodate patient schedules.

We are on many insurances contracts including Hoag Physicians Partners, Hoag Medical Group, Memorial Care, Edinger Medical Group, Blue Cross PPO, Blue Shield PPO, Department of Labor Worker’s Comp, Medicare, Worker’s Compensation, Motor Vehicle Accident Insurance, Greater Newport Physicians and some others. Call our office and we will help to verify your coverage.

The pool is maintained at 92 degrees, this is considered therapeutic pool temperature. Our sanitization system includes chlorine per the Orange County Health Department. We check our water for proper sanitization 3 times every day.

Typically, you will not be getting into the pool the first day. There are some insurances that require you to receive the aquatic treatment the first day. Our front desk will inform you if you have the option of receiving aquatic therapy on the day of your first consultation.

No, we are a privately owned clinic with one location. This gives our team and you the freedom and flexibility to treat you with the care you deserve without the typical big corporate restrictions.

Yes, we are a stand alone building, so no parking structures or having to walk longer distances to get into the building. We are right off the 405 freeway and just down the street from the 22 freeway for easy access from multiple locations.

NO! Our facility has the pool and land physical therapy all under one roof for the best integrated program. Some patients do only land physical therapy, some do a combination of land and aquatic and some aquatic only.

Billing is managed by an outside billing company, please visit our contact page for any billing inquiries.

It depends upon your insurance company, we will inform you prior to your first visit. If you want to pay cash, we have discounted cash packages to make physical therapy financially available for everyone.

We strongly urge you to call your insurance company for information regarding your physical therapy benefits. We provide verification service for all patients, however, in this rapidly changing healthcare environment we do not always receive accurate information. We do our best with the insurance information we are given.